Warranty Information

Stanton Concepts, LLC proudly offers a full lifetime warranty for the TiGr® Lock.  We build the Locks to last, and we stand behind our products.  If you have a question or encounter a problem with the Lock, please email us at info@tigrlock.com and provide the following information:

  • Contact information
  • Details about the lock
  • Detailed question and/or description of the problem
  • Proof of purchase from an authorized TiGr® Lock seller

Please feel free to contact info@tigrlock.com for assistance with the lock.  We’re here to help with any issues that might arise.  We can provide advice, repair, and/or replacement.

Warranty Details:  Our warranty applies during the Lock’s entire useful life.  We will repair or replace the TiGr® Lock if we determine 1) it is faulty due to the manufacturing and/or assembly process and 2) the Lock has been used in a reasonable manner for its ordinary purpose and 3) the lock has been maintained in a reasonable way.  Warranty coverage is limited to the Lock’s replacement cost.  All repair and/or replacement is subject to our inspection and approval.  Warranty applies exclusively to TiGr® branded items purchased from an authorized seller of TiGr® Locks.  Warranty does not apply to any TiGr® Lock item purchased on any online marketplace from any seller other than TiGr® Lock (Stanton Concepts, LLC).  Online marketplace examples include, but are not limited to: Amazon, ebay, WalMart, Sears… Examples of authorized sellers are listed here https://www.tigrlock.com/retailers/.