Shipping Information
Items will usually ship within 24-48 hours of purchase—not including weekends or holidays. We send order confirmation, shipping confirmation and delivery confirmation notifications to the email provided in the checkout process.
Shipping within the US
All orders destined within the United States typically deliver in 3-7 business days via USPS Priority Mail or First Class Mail*. We ship most orders from Lebanon, NJ.
International Shipping
We accept orders for shipment to most countries. Shipping charges are based on item type and destination and calculated at time of checkout. Any applicable tax and import fees will be collected on behalf of your local government at time of delivery**.
We ship international orders via USPS, Direct Link** or other carrier. Shipping costs tend to be much lower using USPS or Direct Link but note that tracking is less reliable and transit times are longer than express carriers. There is a usual void in tracking information following export and prior to delivery—so it looks like the shipment is stuck. It is not. Rather, a handoff is made to a local carrier for transit within the destination country. Depending on the carrier, there may be no tracking updates until delivery is made. Delivery time ranges from 1-3 weeks for international delivery in most cases, but can take over 4 weeks depending also on customs and the local carrier who will make ultimate delivery. Because delivery is not made by USPS, there is no further information we can provide but you may find it helpful to contact your local post office.
*Please refer to the tracking link we send you via email for questions about your mail delivery status. Please check your junk mail folder if you do not see that email. Please contact USPS and/or your local post office regarding lost/stolen or delayed mail delivery.
**Direct Link is a service of Post Nord. Please see www.directlink.com for more information.
***PLEASE NOTE THAT VAT, DUTY, AND OTHER INTERNATIONAL IMPORT FEES ARE THE EXCLUSIVE RESPONSIBILITY OF OUR CUSTOMER AND NOT CONSIDERED WITH ANY TIGRLOCK.COM CHARGES. IMPEX DECLARATIONS ARE MADE AS MERCHANDISE AT THE RETAIL VALUE OF EACH ITEM. IMPORT COST CAN BE SIGNIFICANT AND WILL VARY FROM COUNTRY TO COUNTRY. REGARDLESS OF CARRIER, HANDLING CHARGE IN ADDITION TO TAXES MAY BE CHARGED. THIS CHARGE IS COLLECTED BY THE CARRIER FOR PROCESSING TAXES WITH LOCAL GOVERNMENT. PLEASE CHECK WITH YOUR LOCAL GOVERNMENT OR SHIPPING CARRIER OFFICE FOR DETAILS.
