For assistance with the lock, please contact  info@TIGRLock.com 

We will help with any issues that arise.  We will provide advice, repair, and/or replacement.

1-year repair or replacement from date of purchase if:

• Faulty due to the manufacturing and/or assembly process.
• The lock has been used in a reasonable manner for its ordinary purpose.
• The lock has been maintained in a reasonable way including cleaning and lubricating the lock mechanism with lock-mechanism-appropriate lubricants and cleaning products (including WD-40 for example) from time-to-time and/or as needed.

Please email the following information to info@TIGRLock.com 

• Contact information (name, email, address).
• Details about the lock.
• Detailed question and/or description of the problem.
• Proof of purchase from an authorized TIGR Lock seller.

Warranty coverage is limited to the Lock’s replacement cost.  All repair and/or replacement is subject to inspection and approval.  Warranty applies exclusively to TIGR branded items purchased from an authorized seller of TIGR Lock. Warrant does not apply to any TIGR Lock items purchased from a non-authorized seller on any online marketplace, including but not limited to Amazon, eBay, Walmart.