TIGR Lock proudly offers a one-year warranty for all TIGR Lock items. We build the Locks to last, and we stand behind our products. If you have a question or encounter a problem with your TIGR Lock, please email us at info@tigrlock.com and provide the following information:
- Contact information
- Details about the lock
- Detailed question and/or description of the problem
- Proof of purchase from an authorized TiGr® Lock seller
Please feel free to contact info@tigrlock.com for assistance with the lock. We’re here to help with any issues that might arise. We can provide advice, repair, and/or replacement.
Warranty Details: Our warranty applies during the first year of use. We will repair or replace the TiGr® Lock if we determine 1) it is faulty due to the manufacturing and/or assembly process and 2) the Lock has been used in a reasonable manner for its ordinary purpose and 3) the lock has been maintained in a reasonable way including cleaning and lubricating the lock mechanism with lock-mechanism-appropriate lubricants and cleaning products (including WD-40 for example) from time-to-time and/or as needed. Warranty coverage is limited to the Lock’s replacement cost. All repair and/or replacement is subject to our inspection and approval. Warranty applies exclusively to TIGR branded items purchased from an authorized seller of TIGR Locks. Warranty does not apply to any TIGR Lock item purchased on any online marketplace from any seller other than TIGR Lock. Online marketplace examples include, but are not limited to, Amazon, eBay, Walmart, Sears…
