Stanton Concepts, LLC proudly offers a one year warranty for all TiGr® Lock items. We build the Locks to last, and we stand behind our products. If you have a question or encounter a problem with the Lock, please email us at info@tigrlock.com and provide the following information:
- Contact information
- Details about the lock
- Detailed question and/or description of the problem
- Proof of purchase from an authorized TiGr® Lock seller
Please feel free to contact info@tigrlock.com for assistance with the lock. We’re here to help with any issues that might arise. We can provide advice, repair, and/or replacement.
Warranty Details: Our warranty applies during the first year of use. We will repair or replace the TiGr® Lock if we determine 1) it is faulty due to the manufacturing and/or assembly process and 2) the Lock has been used in a reasonable manner for its ordinary purpose and 3) the lock has been maintained in a reasonable way including cleaning and lubricating the lock mechanism with lock-mechanism-appropriate lubricants and cleaning products (including WD-40 for example) from time-to-time and/or as needed. Warranty coverage is limited to the Lock’s replacement cost. All repair and/or replacement is subject to our inspection and approval. Warranty applies exclusively to TiGr® branded items purchased from an authorized seller of TiGr® Locks. Warranty does not apply to any TiGr® Lock item purchased on any online marketplace from any seller other than TiGr® Lock (Stanton Concepts, LLC). Online marketplace examples include, but are not limited to: Amazon, ebay, WalMart, Sears…
