Frequently Asked Questions
1. What are some of the ways cyclists use a TiGr® mini to lock a bike?
- Rear wheel and frame to rack using Sheldon Brown Method
- Front wheel and frame to rack
- Frame to rack
- Please let us know how you use yours: email@example.com
2. Can I get multiple TiGr® Locks Keyed Alike (KA)?
- Please send a note to info@tigrlock requesting Keyed Alike (KA) locks when you place your order.
- The TiGr® mini 2-Pack comes with KA locks.
- There is no additional charge for KA locks.
- In most cases we are not able to provide a new cylinder that is keyed like a cylinder you already have. Please send note to info@tigrlock to learn more.
3. How do I order more TiGr® Lock keys?
- We need the Key Code* that came with your lock in order to cut new keys
- You can order replacement keys here.
- Please be sure to provide key code and email when you place your order.
* The Key Code is stamped into the diamond-shaped metal tag that comes with the keys, or onto the key itself.
You can also register your key code with us via the key code registration form. That way we can keep track of the key code for you. Otherwise, please keep that code in a safe place.
4. Is the TiGr® lock cylinder compatible with all versions of the TiGr® bow?
Yes, all versions of the TiGr® cylinders are compatible with all versions TiGr® Bows.
5. Which length bow would I need to capture both wheels on my bike?
If the rim-to-rim distance on the bike (as represented by the red line in the image below) is less than about 21 inches, the STANDARD BOW will likely be long enough to capture both wheels on the bike. If the rim-to-rim distance is less than about 27 inches the LONG BOW will likely be long enough to capture both wheels.
The inner diameter at the bend for all lengths is about 2 in. The SHORT BOW is not designed to capture both wheels (without removing a wheel).
Please send a note to firstname.lastname@example.org if you would like more help with sizing questions (and any other questions you may have)
6. Can the clear PVC sleeving on my TiGr®Bow be replaced?
Yes, please send a note to email@example.com. We will generate a Return Authorization (RMA) and make arrangements to replace the sleeving at no charge.
7. I’m an early customer and my bow doesn’t have cleats, can I get them added to my TiGr® Bow?
Yes. Please send a note to firstname.lastname@example.org. We will respond with a Return Authorization (RMA) number and further instructions.
We will add the cleats to your bow and ship the bow back to the address you provide (we cover return shipping to US addresses). There is no charge for this service.
We started shipping TiGr® Bows with cleats in late 2012. The cleats have three main benefits: they increase resistance to certain types of leverage attack, they make it easier to couple and de-couple cylinder from the bow, and they add to the fit/finish of the bow.
The cleats are attached to the bow with a steel rivet. The rivet is not part of any security layer. If the rivet were absent from the assembly (or drilled out) the integrity of the lock would not be compromised (see FAQ no.8).
8. Are the rivets on the TiGr® bow a security issue?
No, they simply attach the cleat to the tips of the TiGr® bow. Below is an 3-D interactive cutaway view of the bow – cylinder coupling in their locked state:
[iframe id=”https://sketchfab.com/models/1d289916000b4331944e064996bd9c28/embed” align=”center” mode=”normal” autoplay=”no”]
9. What other bike locks provide comparable security according to independent testing?
10. How do I install the TiGr® cinch straps
Here’s what we do. It works with most bikes, but not all:
1) With the fuzzy side of the strap facing the bike frame, thread the strap under any cables that run along the top tube.
2) Thread the end of the strap through the plastic buckle
3) Wrap the strap back on itself.
11. How do you use the straps to carry the TiGr® bow?
Here’s what we do. It works for most bikes, but not all:
1) Position two silicon o-rings towards the ends of the bow. Position the other two o-rings at the bend of the bow.
2) Slide the bow along the sides of the top-tube (carry the lock cylinder separately in a pocket or bag).
3) Squeeze the bow tight to the bike frame and wrap one strap back around on itself as tight as you can, then repeat with the other strap.
The only things touching the bike frame should be the silicon o-rings and the fuzzy sides of the straps. If you let the exposed ends of the bow rub against the frame you will scratch your bike. To avoid scratches avoid letting the exposed ends rub on the frame while you ride.
12. How secure are TiGr® Locks
TiGr® Locks provide very good security for longer stops and higher theft risk situations.
TiGr® Locks exceed bicycle security standards set by ART certified independent lock testing lab in The Netherlands.
Standard and Long TiGr Bows are able to capture both wheels on most bikes without having to remove a wheel or use an additional device such as a cable.
More information on the testing page.
13. How secure are the old 0.75 in. wide TiGr® Locks
The 0.75 inch wide TiGr® Locks offered in the original Kickstarter campaign and in the early years provide good security for short stops and moderate risk scenarios.
Those narrower, more flexible and even lighter versions of the original bow-locks are great for training rides.
More information on the testing page.